Route Package Protection Policies

Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.    

For more details on what to expect in an Order Issue Resolution, please see our Order Issue Resolution Expectations article. 

For a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance. 

Damaged, Lost, or Stolen Orders?

If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.